Welcome to Pixel Digitizing

At Pixel Digitizing, we respect your privacy and are committed to protecting the personal information collected through our website and services. This Privacy Policy explains how we collect, use, store, and protect your information when you request a quote, place an order, or contact us.

Information Collection and Use

We collect information that you voluntarily provide through our website forms, email, phone, or direct messages. This may include your name, email address, phone number, billing details, machine model and file format preferences, and the artwork or project files you upload.

We use this information to:

Respond to your inquiries, quote requests, and sample requests.
Prepare quotes, fulfill embroidery digitizing and vector art orders, and manage your account.
Send order confirmations, status updates, and file delivery links.
Provide customer support and handle revision requests.
Communicate service updates or marketing messages (where permitted).

Your Artwork and Project Files

The logos, designs, and artwork you upload remain yours. We use them only to prepare your quote, sample, and final files. We do not publish, resell, or share your artwork with other customers. We will not display your work in our portfolio without your permission.

Disclosure of Information

We do not sell, rent, trade, or lease your personal information. We share data only with trusted service providers, such as payment processors and web hosting providers, and only as needed to fulfill your orders and operate our business. We may also disclose information if required by law.

Payment Processing and Security

Payments are processed through trusted, PCI-compliant third-party payment gateways [e.g., Stripe, PayPal]. Pixel Digitizing does not store full credit card numbers on our own servers. Payment data is encrypted in transit using industry-standard TLS/SSL technology.

Data Security

We use administrative, technical, and physical safeguards to protect your personal information and project files against unauthorized access, alteration, or disclosure. Access to customer data is limited to authorized team members who need it to complete your order. No method of internet transmission is completely secure, but we work to protect your data.

Cookies and Website Analytics

Our website may use cookies and similar technologies to keep the site working, understand how visitors use it, and improve our services. You can control or disable cookies in your browser settings. Some site features may not work properly if cookies are turned off.

Data Retention

We keep your information and project files for as long as needed to provide our services, support revisions, and meet tax and legal obligations. You may ask us to delete your data at any time (see Section 8).

Your Rights and Opt-Out Options

You may, at any time:

Request details about the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your account and data, subject to tax and legal obligations.
Unsubscribe from marketing emails using the “Unsubscribe” link in any promotional email.

To make a request, email us at info@pixeldigitizing.com.

Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the effective date above will be updated. Please review it periodically.

Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us:

Pixel Digitizing
Phone: +1 (832) 252-1170
Email: info@pixeldigitizing.com